Pickup, storage and delivery — your way.
Use a single service or combine them. Every item is scanned, photographed and tracked from pickup to drop-off.
Pickup
Collect your bags from any location in the 5 boroughs — hotel, Airbnb, office, home or a street corner.
- Choose a one-hour pickup window
- Driver confirms arrival and verifies every item
- Photo and item scan at handover
Storage
Secure short or long-term storage at our NYC facilities. Every bag is tagged, shelved and tracked in our inventory system.
- Daily, weekly or monthly rates
- Camera-monitored, access-controlled facilities
- Request delivery any time from the app
Delivery
Bags delivered to any address, hotel front desk or airport terminal at the time you need them.
- Real-time tracking and ETA
- Signature or photo confirmation
- Same-day delivery within the 5 boroughs
Combined
The full concierge: we pick up, store and deliver based on your plans. Ideal for layovers, check-out gaps and city breaks.
- Bundled pricing for pickup, storage and delivery
- One booking, one tracking link
- Change your delivery time before dispatch
What can we carry?
Anything that fits our cargo boxes — most customer items qualify.
Suitcases
Small, medium and large
Backpacks & duffels
Day packs to gear bags
Boxes
Standard cartons
Shopping bags
Purchases and gifts
Special items
Ask us about oversize
Good to know
How is my luggage protected?+
Every item is scanned and photographed at pickup, sealed in a locked cargo box, and tracked through storage and delivery. [Protection coverage details]
Can I change my delivery time?+
Yes — update your delivery window in the app before the order is dispatched.
Do you pick up from airports?+
We deliver to and collect from airport terminals. Choose the terminal when you book.
How long can I store my bags?+
From a few hours to several months. Daily, weekly and monthly rates apply.